Blog
Medical Sales During Coronavirus
The coronavirus pandemic is likely to have an impact on you as a medical sales representative. If you sell products and services that treat or test for COVID-19, you might see an uptick in sales. Likewise, sales volume could drop if the medical services your products support are declining because of the current situation. . […]
Medical Device and Pharmaceutical National Sales Meetings That Generate ROI
Medical device and pharmaceutical companies invest millions of dollars on national sales meetings. Why? Ultimately, it’s to grow sales or to sustain growth. That’s the goal, plain and simple. National sales meetings (NSMs) are organized for multiple reasons, but most commonly for the purpose of: Getting everyone focused on a company mission and agenda Creating […]
Listening IS NOT Thinking About What You’re Going to Say Next
I’ve been working with medical sales reps for a lot of years. The truth is found first in their eyes, then in their actions. What their eyes often say is that they’re not listening when a prospect or customer is talking. No, they’re thinking about what they’re going to say next…and it’s costing them sales. […]
Medical Sales: A Customer’s Crisis is Your Opportunity
Convert Business by Stepping-in When Customers Need Immediate Help Almost every medical sales rep has one or more high-volume accounts who seem married to one of your competitors. No matter what you do, the customer won’t even consider the options you offer. You even lie awake at night, thinking of ways to steal business from the competition, especially […]
Medical Sales: Act Like a Guest
Medical sales reps shouldn’t need to be reminded of this, but unfortunately, they do. When you visit a hospital, doctors office, or any other prospect or customer in your territory, you’re a guest. In other words, show some common courtesy. Like what? For starters, when you check in at the receptionists window, make sure you’re […]
Medical Sales: 3 Case Studies in Customer Service – Case 2
Lessons From The Car Dealer Service Department It’s a sad, but true fact of life that you don’t have to look long to find bad examples of customer service. Think of some bad customer service you’ve experienced lately. How did you feel at the moment? How do you feel now about the business or persons […]
Medical Sales Training – Necessary or Nice?
Taking a Look at the Need for High-level Medical Sales Training for Representatives Medical sales training is often at the bottom of the list for healthcare sales representatives. After all, many people who enter into medical sales bring sales experience from other industries. Sales is sales, right? Many think that sales is intuitive, and at […]
Medical Sales: 3 Case Studies in Customer Service – Case 1
Lately, I’ve had a bad run of customer service experiences. Maybe it’s the Universe’s way of telling me to share some ideas about customer service with the medical sales professionals I serve. The case studies that I’m about to share with you will have a point that applies to your medical sales territory. Case 1: […]
The First Rule of Account Penetration
by Mace Horoff • Blog, Competition, Medical sales attitude Tags: Know everyone •
I’m willing to bet that there is someone in each of your accounts that you don’t know, assuming you call on hospitals, clinics, outpatient centers, or doctor’s offices of significant size. I know, you wish you had the time to get to know everyone, but you just don’t because, well…you have to keep moving. You […]